DigiWise Wallet refund and reversal policy

Effective 10 September 2026.

1. Overview

This refund policy outlines the process for refunds and transaction reversals conducted through DigiWise Wallet.

2. General rule

All wallet transactions are final once confirmed. Refunds are only processed for duplicate payments, erroneous debits or verified fraud cases.

3. Eligibility for refunds

Refund requests must be submitted within 7 business days of the transaction.

You must include transaction ID, wallet ID and supporting documentation.

4. Refund processing

Once approved, refunds are credited to your DigiWise Wallet balance or the original payment method within 5 to 10 business days.

5. Non-refundable situations

Refunds do not apply to:

• Completed merchant payments
• Fees charged by third-party gateways
• Currency conversion costs
• Failed transactions due to insufficient balance or incorrect details

6. Chargebacks

If a chargeback is initiated through a linked card or bank, your account may be temporarily suspended during investigation.

7. Contact information

For refund assistance, email info@digiwisewallet.com.